Hi Jocelyn,
Thanks for your time replying in my question.
We are in testing stage and we wanted to filter the items based on Substituted users which is not dfault functionality in Unified Inbox hence we are looking for custom development and right now we are in testing the functionality and identifying the gaps.
Currently using UWL and looking for alternative such as one of the proposal Unified Inbox with this go live. Since the filtering based on Substituted user is not Unified Inbox default so that we had to put custom code.
Now the question came up can we use My Inbox which has this built in functionality or will go ahead with Unified Inbox and make the custom change....
If we wanted to make custom change, we were unable to import the code as I stated in thebeginning of the thread.
Go Live scheduled in next 3 months depends on how things goes.
Right now the